With more and more Filipinos choosing to shop online, Sen. Francis “Chiz” Escudero is urging the Department of Trade Industry (DTI) to create a separate office to regulate group buying sites and handle complaints of online fraud.
The senator said the government needed to be more aggressive in safeguarding consumer interest as cases of online scams have increased with the growth of e-commerce in the country, which has 39 million Internet users.
“This requires a shift in government regulation as well. Consumer protection should follow consumers where they are, which in this case, is online,” he said.
According to The Visa e-Commerce Consumer Monitor 2014, a study by Visa International, 9 out of 10 Filipino consumers use the Internet to shop at least once a month, with convenience (58 percent), price (47 percent) and deals (46 percent) cited as the top reasons for online shopping.
However, this has given rise to online scams as well.
The Fair Trade Enforcement Bureau under the DTI’s Consumer Protection Group said the number of online scam cases reported in Metro Manila alone increased from 146 last year to 345 as of October this year.
He said a separate office under the Consumer Protection Group could focus on addressing complaints related to online purchases and regulating group buying sites, which have an uncertain legal personality in online transactions.
The senator said he has received reports that different offices of the DTI were pointing fingers at who would handle complaints from consumers who have been scammed online.
“While it is important to inform shoppers of the risks and trade malpractices happening online, it is not enough to safeguard their rights and welfare as consumers,” said the veteran lawmaker, who is leading various pre-election surveys for vice presidency.
“The government must put more teeth in the current consumer protection law and update obsolete provisions to keep up with the changing consumer practices brought about by people’s access to technology,” he said.
The senator expressed support for the proposal of the DTI to strengthen Republic Act No. 7394, or the Consumer Act of the Philippines, by increasing the minimum penalty against its violators.
Under the Consumer Act, the minimum administrative fine ranges from P500 to P300,000. The DTI is proposing that the penalty be increased to “not less than P50, 000 or five percent of the gross sales of the consumer products and services subject to consumer complaint, whichever is higher.”
The DTI released an advisory in July, saying consumers should observe the “red flags” of an online shopping fraud: products advertised at very low prices compared to other sites; online seller’s poor ratings; money transfer direct to the seller’s bank account instead of preferred payment mode; absence of website’s physical address or contact details; and absence of privacy and terms and conditions of use.
Those who wish to report online scams from sellers registered with the DTI or Securities and Exchange Commission may contact the DTI’s Consumer Welfare Desk at 8118231 (Metro Manila) or 7513330 (outside Metro Manila).
Online fraud cases may be reported to the Anti-Cybercrime Group of the Philippine National Police at 7230401 loc. 5313, the National Bureau of Investigation Cybercrime Division at 5238231 loc. 3455 or the Department of Justice-Office of Cybercrime at 5238481 loc. 222.
The last week of October every year was declared Consumers’ Protection Week by virtue of Proclamation No. 822, s. 1971.